Verified and certified pharmacy compliance details. We operate with full transparency to ensure your healthcare journey is safe, legal, and private.
Government Health Dept
Pharmacy Council
ISO 27001 Certified
Form 20 & 21 authorized for retail distribution of pharmaceutical products.
Central and State Goods and Services Tax compliance certificate.
State Pharmacy Council registration for professional healthcare services.
Establishment certificate for commercial pharmaceutical operations.
Your trust is our most valuable asset. Learn how we protect and manage your sensitive healthcare information.
Digital Apothecary is committed to protecting your personal and medical information. This policy describes how we collect, use, and share information when you use our platform for healthcare services.
We collect information you provide directly (identity, contact details, prescriptions) and automated data (device info, IP addresses). All medical data is handled under HIPAA-equivalent encryption standards.
Data is used primarily to fulfill your orders, provide pharmacist consultation, and improve our delivery logistics. We never sell your personal health records to third-party advertisers.
We employ multi-layer security including 256-bit SSL encryption, secure data centers, and rigorous internal access controls to prevent unauthorized data breaches.
You have the right to access, rectify, or delete your data at any time. You can also opt-out of non- essential communications through your account dashboard settings.
Within 7 Days
Your satisfaction is our commitment. We offer a transparent, simple refund process so you can shop with complete confidence.
Report within 48 hours of delivery with photo proof. Full replacement or refund guaranteed.
Expired or substandard medicines are eligible for immediate full refund, no questions asked.
Cancel before dispatch for a 100% refund. Post-dispatch cancellations follow our return window policy.
Approved refunds are credited within 5–7 business days to your original payment method.
Prescription medicines, opened packs & temperature-sensitive items are non-refundable as per pharmacy regulations.
Prescription medication can only be dispensed upon submission of a valid medical practitioner's prescription.
Orders are subject to availability and verification by our lead pharmacists.
Delivery timelines provided are estimates and may vary based on regulatory protocols and regional logistics.
Users must be 18 years or older to create an account and place orders for healthcare products.
All returns and cancellations are governed by our specific Refund & Replacement Policy.
Everything you need to know about orders, prescriptions, privacy, and delivery — answered clearly.
Yes. Schedule H, H1, and X drugs require a valid prescription from a registered medical practitioner. You can upload it during checkout. OTC medicines do not require a prescription.
Once your order is dispatched, you'll receive an SMS and email with a tracking link. You can also check real-time status in the "My Orders" section of the app.
Absolutely. All data is encrypted with 256-bit SSL and stored in ISO 27001 certified servers. We never sell your data to third parties. Refer to our Privacy Policy for full details.
Contact our support within 48 hours with a photo of the wrong item. We will arrange an immediate replacement or full refund — whichever you prefer.
Yes, orders can be cancelled before they are dispatched for a full refund. Once dispatched, our return policy applies. Prescription orders may have restrictions as per drug regulations.
Standard delivery takes 2–4 business days. Express delivery (same day or next day) is available in select pin codes in Jaipur. Delivery times may vary during peak periods or regulatory checks.
Still have questions?
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